What We Do
Industries
Key Ecosystem Highlights
The right CRM platform, properly designed, comprehensively customized, and carefully integrated offers numerous benefits to businesses, regardless of their size, type, or industry. It provides a centralized database of customer information that enables them to get holistic customer views and then harness these views to deliver personalized experiences to each individual customer.
It is these experiences that resonate with customers and get them to open their hearts and wallets. A robust CRM, not to mention a trusted CRM implementation partner like Addax, is also critical for organizations looking to improve customer relationships, deliver better customer service, and increase sales and marketing efficiency.
~34%
Sales Productivity Boost
Increase sales productivity by leveraging real-time customer data
~37%
Enhanced Customer Satisfaction
Improved customer experiences translate into higher CSAT
~25%
Cost Savings
Reduce costs and boost your bottomline
~39%
Lead Conversion Rate
Convert more leads into customers to elevate sales numbers
CRM Products We Specialize In
The Addax CRM team is proud to have extensive experience and advanced skills implementing, customizing, deploying, and integrating all these CRM platforms: Microsoft Dynamics 365, HubSpot, Salesforce, and Zendesk. Our services cover the entire implementation lifecycle, from planning and configuration, to customization, integration, and optimization. We also provide CRM consulting, platform audits, data management, and support services to ensure that our clients can capture the maximum benefits from the CRM.
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Microsoft Dynamics 365
HubSpot
Salesforce
Zendesk
Microsoft Dynamics 365
Microsoft Dynamics 365
HubSpot
Salesforce
Zendesk
Ecosystem Services
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Web Development
At Addax, we put our CRM expertise to work for every client looking to create web applications connected to the CRM. We can build both websites and support desk web applications that integrate with the CRM and leverage its underlying data model to deliver tangible business results. Additionally, we specialize in developing applications to simplify agent/sales rep workflows and in enabling digital marketing integration to drive higher revenues with digital marketing strategies and campaigns.
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Business Automation
Addax has the expertise to implement powerful business automations to automate workflows, simplify processes, and save time, effort, and money. Our automations are designed and customized to ensure tangible increases in efficiency and productivity. We also implement case automations and reporting automations to minimize the need for human interventions, plus document management, eSignatures, omnichannel integration, CTI, and softphones to eliminate manual tasks, improve output quality, and enhance profitability.
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Enterprise Integration
Enterprise Integration\nAddax integrates enterprise CRM platforms with other business systems and data sources, such as ERP systems, marketing automation platforms, data visualization tools, reporting tools, e-commerce tools, and payment gateways. Using REST APIs, SOAP APIs, and other means, we enable seamless integrations and automated data synchronization. By leveraging these integrations and synchronizations, our clients are able to do more with their technology implementations and consistently generate better outcomes.
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CRM Implementation
CRM implementation can be very complex, depending on the organization’s size, project scope, level of required customization, and the complexity of business processes. Addax, as an experienced tech partner, helps organizations to minimize the complexity and maximize CRM value. We manage all the implementation details, including instance and data model setup, workflow design, and the setup of objects, triggers, and scheduled actions. We also configure dashboards, data visualizations, and reports, implement user profiles and permissions, and develop CRM connected business apps for various use cases.
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Industries that Can Benefit from CRM and Addax
Healthcare
Data-driven care coordination and patient management for enhanced outcomes
Ecommerce
Impactful automations and customer personalization strategies for digital store owners
Manufacturing
End-to-end implementation of automations and optimizations for customer-focused manufacturers
Hospitality
Enabling easy reservations to enhance guest experiences and strengthen hospitality brands
Non-profits
Customized CRM for easy donor/volunteer/funds/grants management in support of the vision and mission
Healthcare
Data-driven care coordination and patient management for enhanced outcomes
Ecommerce
Impactful automations and customer personalization strategies for digital store owners
Manufacturing
End-to-end implementation of automations and optimizations for customer-focused manufacturers
Hospitality
Enabling easy reservations to enhance guest experiences and strengthen hospitality brands
Non-profits
Customized CRM for easy donor/volunteer/funds/grants management in support of the vision and mission
Industries that Can Benefit from CRM and Addax
Addax supports organizations in many industries with CRM implementation, integration, and consulting services.
Healthcare
The right CRM and CRM implementation partner empower healthcare organizations to enhance care communication, improve patient communication, and simplify patient management. Addax designs and customizes CRM platforms that enable healthcare providers to capture patient data, get detailed views into each patient, and use these views to deliver personalized experiences and care across multiple touchpoints.
E-commerce
Addax has worked with numerous e-commerce businesses to implement CRM platforms for use cases like customer data management, customer engagement and personalization, and sales process automation. We can also tailor an organization’s CRM of choice (Dynamics 365, Salesforce, Zendesk, HubSpot) to streamline workflows related to order management, product content and price publishing, quotes management, and much more.
Manufacturing
Manufacturing businesses frequently implement CRM platforms to automate the sales pipeline, improve supply chain management, and optimize customer service and support. But to achieve these objectives, the CRM must be properly configured, implemented, and customized. Here’s where Addax’s CRM specialists provide real value with technological expertise, business advisory, and implementation/integration support.
Hospitality
More and more hospitality businesses are adopting CRM platforms to simplify bookings and reservations, manage customer feedback and brand reputation, and to implement personalized marketing campaigns. Addax empowers these businesses to meet these goals by selecting the right CRM, configuring it to work as it should, and customizing it for their unique needs and challenges.
Non-profits
With Addax as their tech partner, many non-profits have benefited by adding a CRM platform to their tech stack. In these organizations, a CRM is very useful to streamline donation and volunteer management, drive engagement with donors and communities, and set up results-oriented grants and fund management processes. Non-profits can also leverage a CRM to manage fundraising events, mobilize supporters, and effectively advocate for social change.
Use Cases
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CRM for Sales Process Automation
A CRM platform effectively automates many parts of the sales process, enhancing efficiency and creating more revenue-generation opportunities. Addax has implemented CRM systems that have allowed many types of organizations to automate orders, invoicing, payments, and pricing. Automating these tasks enables sales reps to focus more on building relationships with customers and on closing deals. The CRM also provides visual representations of the sales funnel and triggers automated actions in a timely manner, ensuring that no opportunity is ever missed to convert a prospect or generate a sale.
Customer Support Center
Addax has set up multiple customer support and feedback centers for organizations in many different industries. With a strong CRM foundation, the center can easily manage customer inquiries, resolve issues, and deliver exceptional support experiences at any scale. Omni-channel support capabilities can be incorporated, along with a self-service portal and social media feedback to improve customer engagement and speed up issue resolution time. The CRM also simplifies case management, routing, collaboration, and escalation to enable the organization to consistently provide high-quality, customer loyalty-generating support.
Customer Journey Mapping
The best CRMs include powerful customer journey mapping features that enable businesses to design and automate customer journeys across various touchpoints. By implementing these platforms, healthcare organizations can create personalized, multi-step campaigns based on patient behaviors, preferences, and interactions. They can also track patient interactions to automatically set up follow-up appointments and create personalized treatment plans for better care coordination and outcomes.
Ecosystem
We are experts in leading industry standard platforms.
We are proud to have some of the most well-known and respected corporate clients – but we love to help start-ups and new brands too.
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