CRM Implementation & Customization

Looking for expert advice about implementing a new CRM system? Need tailored guidance about optimizing your existing deployment? Addax’s CRM consultants will work closely with you to design your CRM strategy, select the right platform, and design the workflows for your specific business objectives, requirements, and scenarios. Their expertise and knowledge are focused on what you need and on ensuring that your CRM investment will generate the desired results for your customer-centric organization.

Numerous companies have benefited from Addax’s deeply customized CRM solutions. With Addax, you don’t have to worry about getting a generic (and ineffective!) CRM platform. Instead, you get a solution that’s fully tailored for your specific needs and perfectly aligned with your processes, business functions, and use cases. Our well-planned and well-executed customizations support a wide range of workflows and activities so you can fully leverage the power of CRM in your business.

Get more value out of your CRM’s features and capabilities by integrating it with other business applications. Addax will effortlessly bridge the gap between these various tools with seamless integrations that expand your CRM’s functionality. A CRM that’s well-integrated with the entire tech stack will generate a host of benefits for your business, including synchronized data for improved collaboration, comprehensive views of customer activity for enhanced understanding, and valuable insights to facilitate data-driven decision-making.

If your CRM platform not delivering the desired results around process efficiencies customer views, or ROI, discover where there’s scope for improvement with Addax’s CRM platform audit service. Our expert auditors will assess your CRM system and provide a business-ready report that will clearly illustrate usage or performance gaps. The report will also provide actionable recommendations to address these gaps and optimize your platform’s long-term usability, usefulness, and value.

Data is the lifeblood of your CRM system. To ensure that you can continue to leverage it to make effective, data-driven decisions, the underlying data must be continuously managed, maintained, and optimized. It must also be synced between your CRM and other systems, and data siloes must be prevented from emerging. Leave all your data management worries to Addax and gain the freedom to develop a truly customer-centric, successful organization.

With its powerful ecosystem of data, integrations, workflows, visualizations, and reports, a CRM can work wonders for your organization. But as your business evolves, your CRM must evolve as well. Addax will make this happen with regular monitoring, maintenance, and optimizations. We will also provide recommendations for configuration changes, data cleansing, integration enhancements, and security upgrades to ensure that your CRM platform continues to yield the maximum value for your business and customers.